At M. Samiappan Textiles, we strive to deliver high-quality products to our customers. Each item undergoes a strict quality check before dispatch. Please read our return and exchange terms carefully before placing an order:
Damaged or Defective Items Only
Returns or exchanges are accepted ONLY in the event that the product received is damaged, defective, or incorrect.
Mandatory Unboxing Video
- A 360-degree unboxing video is mandatory for claiming any damage or wrong product issue.
- The video must show the parcel from all four sides before opening and must be continuous without any cuts, pauses, or edits.
- Without a clear and unedited unboxing video, damage claims will NOT be entertained under any circumstances.
Non-Returnable Scenarios
Returns or exchanges are NOT applicable for the following reasons:
- Personal preference changes (e.g., “I don’t like the color / fabric / pattern”).
- Slight color variations: Please note that product colors may vary slightly (5%–10%) due to photographic lighting or screen resolution settings.
- Size issues where dimensions were explicitly mentioned in the product description.
Timeframe for Reporting
- Any damage or defect must be reported to us within 24 to 48 hours of parcel delivery along with the unboxing video via WhatsApp or Email.
- Claims made after 48 hours of delivery will not be processed.
